Usually, the currency purchased is delivered immediately, but in rare cases, some delays may occur and it's possible to take up to 24 hours to process the purchase.
If after 24 hours, you still have not received the currency, please reach out to the dedicated support team depending on the payment method used:
- For purchases made on iOS, please contact Apple Support here: https://support.apple.com/
- For purchases made on Android: Please contact us and send the Google Play receipt of your purchase. Here's a link with a guide on how to obtain the receipt: https://support.google.com/store/answer/6160235?hl=en